FAQs
Frequently Asked Questions
Welcome to the Seya FAQ section! Here, we’ve compiled answers to some of the most common questions our customers ask. If you can’t find the answer you’re looking for, please contact our customer service team at hello@seya.co.za
1. Orders and Payments
Q: How do I place an order?
A: Simply browse our website, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
Q: What payment methods do you accept?
A: We accept various payment methods, including Visa, MasterCard, American Express, Discover, and PayPal.
Q: Can I cancel or modify my order?
A: Orders can be modified or canceled within 24 hours of placing them. Please contact our customer service team as soon as possible to request changes.
Q: How can I track my order?
A: Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the shipping carrier’s website.
2. Shipping and Delivery
Q: What are your shipping options?
A: We offer Standard, Expedited, and Express shipping options. Shipping costs and delivery times vary based on your location and the shipping method chosen at checkout.
Q: Do you ship internationally?
A: Yes, we ship to various international destinations. Please check our Shipping and Delivery Policy for more details.
Q: How long will it take to receive my order?
A: Delivery times depend on the shipping method selected and your location. Standard shipping typically takes 5-10 business days, while Expedited and Express shipping options are faster.
3. Returns and Refunds
Q: What is your return policy?
A: We accept returns of unused, unopened, and undamaged items within 30 days of delivery. Please review our Returns and Refunds Policy for more details.
Q: How do I return an item?
A: To initiate a return, contact our customer service team at support@seya.co.za with your order number and reason for return. We will provide return instructions.
Q: When will I receive my refund?
A: Refunds are processed within 7-10 business days after we receive and inspect your returned item. The refund will be applied to your original payment method.
4. Products and Stock
Q: How do I find my size?
A: Our product pages include size charts and measurement guides to help you find the perfect fit. If you need further assistance, please contact our customer service team.
Q: The item I want is out of stock. What should I do?
A: If an item is out of stock, you can sign up for a restock notification on the product page. We will notify you via email when the item is back in stock.
Q: Are your skincare and makeup products cruelty-free?
A: Yes, we prioritize offering products that are cruelty-free. Please check the product descriptions for specific details about each brand’s policies.
5. Account and Privacy
Q: How do I create an account?
A: Click on the "Sign Up" or "Register" link at the top of our website and fill out the required information. Having an account allows you to track orders, save your preferences, and receive special offers.
Q: How do I reset my password?
A: If you forgot your password, click on the "Forgot Password" link on the login page and follow the instructions to reset it.
Q: How do you protect my personal information?
A: We use industry-standard security measures to protect your personal information. Please review our Privacy Policy for more details.
6. Promotions and Discounts
Q: How do I apply a discount code?
A: Enter your discount code in the designated field at checkout and click "Apply" to see the discount reflected in your total.
Q: Can I use multiple discount codes on one order?
A: Only one discount code can be used per order. Discount codes cannot be combined.
Q: How do I sign up for promotions and special offers?
A: Subscribe to our newsletter at the bottom of our website to receive updates on promotions, special offers, and new arrivals.
7. Contact Us
Q: How can I contact customer service?
A: You can reach our customer service team via email at support@seya.co.za or by phone at +243890005886
We are available Monday to Friday from 9 AM to 5 PM CAT.
Thank you for choosing Seya. We are here to ensure you have an exceptional shopping experience!
