Terms of service

Welcome to Seya. These terms and conditions outline the rules and regulations for the use of our website and services. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. If you do not agree with any part of these terms, please do not use our website.

 

1. General Terms

1.1 Eligibility: By using our website, you confirm that you are at least 18 years of age or accessing the site under the supervision of a parent or guardian.

1.2 Account Registration: To access certain features of our website, you may be required to register an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

 

2. Orders and Payments

2.1 Order Acceptance: All orders placed through our website are subject to our acceptance. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or fraudulent activity.

2.2 Pricing: All prices displayed on our website are in ZAR and are subject to change without notice. We strive to ensure the accuracy of pricing information, but errors may occur. If we discover an error in the price of an item you have ordered, we will notify you and provide the option to reconfirm or cancel your order.

 

2.3 Payment: We accept various forms of payment as indicated on our website. By placing an order, you authorize us to charge your chosen payment method for the total amount of your order, including any applicable taxes and shipping fees.

 

3. Shipping and Delivery

3.1 Shipping Policy: We offer shipping to various locations as detailed on our website. Shipping costs and delivery times vary depending on the destination and shipping method selected.

3.2 Delivery: We aim to process and ship orders promptly, but delivery times are estimates and not guaranteed. We are not responsible for delays caused by shipping carriers or customs clearance processes.

 

4. Returns and Exchanges

4.1 Return Policy: We accept returns of unused, unopened, and undamaged items within 30 days of purchase. To initiate a return, please contact our customer service team for a return authorization and instructions. Return shipping costs are the responsibility of the customer unless the return is due to our error.

4.2 Exchanges: If you wish to exchange an item, please follow the return process and place a new order for the desired item.

4.3 Refunds: Refunds will be issued to the original payment method within 7-10 business days of receiving the returned item. We reserve the right to refuse a refund if the returned item does not meet our return policy criteria.

 

5. Product Information

5.1 Product Descriptions: We strive to provide accurate and detailed product descriptions. However, we do not warrant that the product descriptions, images, or other content on our website are accurate, complete, reliable, current, or error-free.

5.2 Color Accuracy: While we have made every effort to display the colors of our products accurately, the actual colors you see will depend on your monitor and may not be accurate.

 

6. Intellectual Property

6.1 Ownership: All content on our website, including text, graphics, logos, images, and software, is the property of Seya or its content suppliers and is protected by international copyright laws.

6.2 Use of Content: You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise use any content from our website without our prior written permission.

 

7. Limitation of Liability

7.1 Disclaimer: Our website and all content, products, and services provided through it are provided "as is" and "as available" without any warranties of any kind, either express or implied.

7.2 Limitation: In no event shall Seya, its directors, officers, employees, or agents be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or the products and services offered through it.

 

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which Seya operates. Any disputes arising out of or relating to these terms shall be resolved exclusively in the courts of that jurisdiction.

 

9. Changes to Terms and Conditions

We reserve the right to update or modify these terms and conditions at any time without prior notice. Your continued use of our website following any such changes constitutes your acceptance of the new terms and conditions.

 

10. Contact Us

If you have any questions or concerns about these terms and conditions, please contact us at:

Email: support@seya.co.za

Phone: +243890005886

 

Thank you for shopping with Seya. We appreciate your business and look forward to serving you.