Shipping policy

At Seya, we strive to provide you with the best shopping experience, including timely and reliable shipping and delivery services. This Shipping and Delivery Policy outlines the terms and conditions related to the shipping and delivery of products purchased from our online store.

 

1. Shipping Destinations

 We currently offer shipping to the following destinations:

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2. Shipping Methods and Costs

We offer several shipping methods to meet your needs. Shipping costs and delivery times vary depending on the destination and the shipping method selected at checkout. The available shipping options include:

 

2.1 Standard Shipping:

- Delivery Time: 5-10 business days

- Cost: Calculated at checkout based on weight and destination

2.2 Expedited Shipping:

- Delivery Time: 2-5 business days

- Cost: Calculated at checkout based on weight and destination

2.3 Express Shipping:

- Delivery Time: 1-3 business days

- Cost: Calculated at checkout based on weight and destination

 

3. Order Processing

3.1 Processing Time: Orders are typically processed within 1-2 business days after the order is placed. Processing times may vary during peak periods or due to unforeseen circumstances.

3.2 Order Confirmation: Once your order is placed, you will receive an order confirmation email. You will receive a separate email with tracking information once your order has shipped.

 

4. Delivery

4.1 Tracking Your Order: You will receive a tracking number once your order has shipped. You can track your order using the link provided in the shipping confirmation email.

4.2 Delivery Timeframes: Delivery times are estimates and do not account for possible delays caused by shipping carriers, customs clearance, or other unforeseen circumstances. We are not responsible for delays once the package has been handed over to the shipping carrier.

4.3 Delivery Address: Please ensure that your shipping address is correct and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

 

5. International Shipping

5.1 Customs and Duties: International orders may be subject to customs duties, taxes, and import fees. These charges are the responsibility of the recipient and are not included in the shipping cost. Please check with your local customs office for more information.

5.2 Customs Clearance: Customs clearance procedures may cause delays beyond our original delivery estimates. We are not responsible for any customs delays.

 

6. Shipping Restrictions

Some products may be subject to shipping restrictions due to size, weight, or regulatory requirements. If an item cannot be shipped to your location, you will be notified at checkout.

 

7. Lost or Damaged Packages

7.1 Lost Packages: If your package is lost in transit, please contact our customer service team at support@seya.co.za. We will work with the shipping carrier to locate the package or arrange for a replacement.

 7.2 Damaged Packages: If your package arrives damaged, please contact us immediately. Provide photos of the damaged packaging and items, and we will assist you in filing a claim with the shipping carrier and arranging for a replacement.

 

8. Contact Us

If you have any questions or concerns about our shipping and delivery policy, please contact our customer service team at

 

Thank you for shopping with Seya. We appreciate your business and look forward to serving you.