Privacy policy

Welcome to Seya. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your information when you visit our website and use our services. By accessing or using our website, you agree to this Privacy Policy. If you do not agree with any part of this policy, please do not use our website.

 

1. Information We Collect

1.1 Personal Information: We collect personal information that you provide to us when you register an account, place an order, subscribe to our newsletter, or contact us. This information may include your name, email address, phone number, billing and shipping addresses, payment information, and any other information you choose to provide.

1.2 Automatically Collected Information: When you visit our website, we automatically collect certain information about your device and usage. This information may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.

1.3 Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us recognize you and remember your preferences. You can manage your cookie preferences through your browser settings.

 

2. How We Use Your Information

2.1 To Provide and Improve Our Services: We use your personal information to process your orders, deliver products, manage your account, and improve our website and services.

2.2 To Communicate with You: We use your contact information to send you order confirmations, shipping notifications, and other transactional messages. If you opt-in to receive marketing communications, we may also send you promotional offers, newsletters, and updates about our products and services.

2.3 To Personalize Your Experience: We use the information we collect to personalize your shopping experience, recommend products, and tailor our marketing efforts to your preferences.

2.4 To Analyze and Improve Our Website: We use analytics tools to understand how our website is used and to improve its functionality, content, and user experience.

 

3. How We Share Your Information

3.1 Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, shipping, marketing, and website analytics. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

3.2 Legal Compliance and Protection: We may disclose your information if required by law, in response to legal requests, or to protect our rights, property, and safety, or the rights, property, and safety of others.

3.3 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of the transaction.

 

4. Your Choices and Rights

4.1 Access and Update: You can access and update your account information by logging into your account on our website. If you need assistance, please contact us at support@seya.co.za

4.2 Marketing Communications: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in the emails you receive or by contacting us at support@seya.co.za

4.3 Cookies: You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

 

5. Security

We take reasonable measures to protect your personal information from unauthorized access, use, and disclosure. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.

 

6. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete it.

 

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on our website and indicate the date of the latest revision. Your continued use of our website following any changes constitutes your acceptance of the updated policy.

 

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

• Email: support@seya.co.za
• Phone: +243890005886

Thank you for trusting Seya with your personal information. We value your privacy and are committed to protecting it.